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Celebrating Excellence: IT Desk’s Achievement of the Investors In People Award

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At IT Desk, we pride ourselves on delivering top-notch IT support, cloud servers, cyber security, and digital transformation services. Today, we are thrilled to announce a significant milestone in our journey: receiving the prestigious Investors In People award. This accolade is a testament to our unwavering commitment to excellence and the hard work of our dedicated team.

Our Journey to Excellence

Achieving the Investors In People award was no small feat. It required relentless dedication, rigorous assessment, and a steadfast commitment to our core values. Here’s a glimpse into our journey:

  • Rigorous Assessment: The Investors In People certification process is thorough, evaluating various aspects of our organisation, from leadership to employee satisfaction.
  • Team Effort: Every member of IT Desk played a crucial role in this achievement, showcasing their dedication and passion for excellence.
  • Continuous Improvement: We constantly strive to improve our practices, ensuring we provide the best possible environment for our employees and exceptional service to our clients.
Outstanding Survey Feedback

The feedback from our Investors In People survey was overwhelmingly positive, highlighting several key areas of our success:

  • Overall Performance Score: We achieved an impressive score of 827 out of 900, significantly above the We Invest in People average and our industry average.
  • Leadership and Management: 98% of respondents expressed strong agreement with our leadership and management practices, underscoring our commitment to effective and supportive leadership.
  • Employee Satisfaction: Our employees are highly satisfied with their roles, finding them challenging, motivating, and integral to our success.
Leadership and Management Excellence

Our leadership and management practices received high praise, with 98% of respondents expressing strong agreement in these areas. Here’s what sets our leadership apart:

  • Unwavering Support: Directors and Managers provide consistent support and guidance, fostering a productive and positive work environment.
  • Employee Development: We prioritise employee development, offering opportunities for growth and advancement.
  • Collaborative Relationships: Our leaders are praised for their collaborative and supportive approach, creating a strong sense of teamwork and camaraderie.
Employee Satisfaction and Development

Our employees are the backbone of our success, and their satisfaction is paramount. Here’s what they had to say:

  • Challenging and Motivating Roles: Employees find their roles challenging and motivating, contributing to their professional growth and job satisfaction.
  • Commitment to Excellence: Our team is committed to delivering exceptional service to our clients, driven by a shared goal of excellence.
  • Collaborative Teamwork: Teamwork is at the heart of our operations, with employees valuing the collaborative and supportive work environment.
Trust and Clear Priorities

Trust in our leadership and clear priorities is a cornerstone of our success. Here’s how we maintain this trust:

  • Proactive Leadership: Our leaders are proactive, anticipating challenges and adapting to external factors to ensure sustained success.
  • Strong Client Relationships: We prioritise building and maintaining strong relationships with our clients, ensuring their needs are met with exceptional service.
  • Positive Work Environment: Our workplace is described as fantastic, with employees enjoying their roles and the company of their colleagues.
A Fantastic Workplace

Our workplace environment is a key factor in our success. Here’s what makes IT Desk a fantastic place to work:

  • Supportive Culture: Employees feel genuinely supported and cared for in their roles, fostering a positive and productive work environment.
  • Employee Trust: A strong 96% of employees trust our clear priorities for sustaining success and maintaining an excellent workplace.
  • Positive Experiences: Employees rave about their experiences, describing the workplace as a fantastic environment where they are happy and thoroughly enjoy working with their colleagues.
Performance Management and Feedback

Our performance management system is highly effective, as reflected in the feedback from our employees:

  • Effective Evaluations: Employees believe our performance management system is very good at evaluating their performance and providing helpful feedback.
  • High Scores: Our organisation scored 82, compared to the Invest In People average of 73 and the industry average of 74.
  • Continuous Improvement: We are committed to continuously improving our performance management practices to ensure our employees receive the support and feedback they need to succeed.
Conclusion

Receiving the Investors In People award is a significant achievement for IT Desk, reflecting our commitment to excellence, effective leadership, and employee satisfaction. This award is a testament to the hard work and dedication of our entire team, and we are incredibly proud of this accomplishment.

We invite you to learn more about IT Desk’s employees with our short but sweet, interview-style videos on YouTube. Click the button below to start watching!